COVID-19 Resource Hub

Glacial Ridge is always here to care for you. Learn more about our response to the coronavirus disease (COVID-19) pandemic, find information to keep you and your loved ones healthy, and how we've taken every precaution to provide medical care in the safest way possible for our community. Together, we’ll get through this.

FACT CHECK for accurate information: Call the MDH COVID-19 Hotline at 651-201-3920 OR visit the MDH website.

24-Hour Nurse Hotline: 320.334.5481

If you are feeling ill with the COVID-19 symptoms below, please call before going to one of our clinics or the ER to receive further instructions.

We actively monitor our processes and procedures - and follow all recommendations of the CDC and MDH - for optimal care. Our staff is committed to ensuring that Glacial Ridge Health System facilities continue to be safe places to work and receive medical care. It's our family caring for your family.

Young caucasian woman with coronavirus symptoms coughing correctly on her elbow. Global health crisis. Pandemia

Pleased Be Advised

For the safety of all patients and employees, Glacial Ridge Ambulance staff will be wearing personal protective masks and/or additional protective gear on all ambulance/911 calls.

Watch for Symptoms

COVID-19 symptoms have ranged from mild (or no symptoms) to severe illness. These symptoms may appear 2-14 days after exposure.

Updated 5/28/20: The Minnesota Department of Health has expanded its testing guidelines to try to get ALL SYMPTOMATIC PATIENTS tested for COVID. Any of these symptoms may indicate COVID-19 if they began or are worsening within the past 2 weeks:

  • Fever

  • Cough

  • Shortness of breath

  • Fatigue

  • Chills

  • Muscle or body aches

  • Headache

  • Sore throat

  • New loss of taste or smell

  • Nausea, vomiting, or diarrhea

Most People Recover at Home

Most cases do not require medical attention and people can recover at home. Carefully monitor your symptoms and notify your provider if they get worse or if you have any other symptoms that are concerning.

Persons at Higher Risk

If you are an older person or a person of any age with a serious underlying medical condition, you are at a higher risk (click to learn more) for severe illness from this virus. Notify your provider as soon as symptoms start.

High-risk conditions include people who:

  • Are over age 65
  • Have cancer
  • Have hypertension
  • Have lung disease
  • Have diabetes
  • Have heart disease
  • Have another condition that compromises the immune system
  • Are taking medications that suppress the immune system

When to Seek Emergency Medical Care

Call 911 for any of these emergency warning signs of COVID-19:

  • Trouble breathing

  • Persistent pain or pressure in the chest

  • New confusion or not able to be woken

  • Bluish lips or face

*Per the CDC, this list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

Frequently Asked Questions

What protocols has GRHS implemented for patient safety at the clinics and hospital?

Glacial Ridge Health System’s Infection Control Team is actively monitoring COVID-19, always focusing on illness prevention, which is how we respond to any health situation. What does this mean for the clinics, therapy services, hospital, ER, and Glenwood Family Eye Center? It means we remain fully operational and additional protocols are now in place to help keep our patients and employees safe. Many of these protocols date back to March, with new procedures implemented upon recommendations by the Centers for Disease Control and Prevention (CDC) and Minnesota Department of Health (MDH).

To learn more, visit:

Safety Protocols Enhanced at Glacial Ridge Clinics and Hospital

Additional Safety Measures for Elective Surgeries and Procedures 


Prevention: How can I protect myself and others from getting COVID-19?

We ask for the community’s help in preventing the spread of Coronavirus (COVID-19) by following these recommendations from the CDC:

  • Wash your hands often with soap and water for at least 20 seconds especially after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people – 6 feet whenever possible. Remember some people may not have symptoms but can spread the virus.
  • Keeping distance from others is especially important for people who are at higher risk of getting very sick and to help protect those nearby. (For example, an older person or anyone who has a condition that impairs their lung or heart function or weakens their immune system.) 
  • Cover your mouth and nose with a cloth face cover when around others in public AND continue to stay 6 feet apart - a mask is not a substitute for social distancing.
  • If you do not have your cloth face mask on, always cover your mouth and nose when you cough or sneeze - with a tissue - or use the inside of your elbow.
  • Throw used tissues in the trash – then immediately wash your hands.
  • Clean AND disinfect frequently touched surfaces daily
  • Stay home if you are sick, except to get medical care. Have someone else get supplies for you whenever possible.
Is a cloth face mask recommended?

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores), especially in areas of significant community-based transmission.

A cloth face covering is not intended to protect the wearer, but may prevent the spread of the virus from the wearer to others. This would be especially important in the event that someone is infected but does not have symptoms. 

Maintain social distancing of staying 6 feet apart. Wearing a facemask is an additional public health measure people should take to reduce the spread of COVID-19 in addition to (not instead of) social distancing, frequent hand cleaning and other everyday preventive actions. 

Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

DIY Cloth Facemask Instructions, plus How to Wear - How to Wash - CDC 

How do I wash and sanitize a cloth face mask?

Per the CDC, washing cloth face coverings with laundry detergent in a residential washing machine is sufficient to properly clean/sterilize them. You can also hand wash them. They should be routinely washed, depending on the frequency of use.

How to Wash Your Cloth Facemask - CDC

Home Treatment: How do I manage my COVID-19 / symptoms at home?

Many people have mild to moderate symptoms and can recover at home. If things worsen or you have other symptoms that are concerning, please call your provider right away or in an emergency, call 911. 

Caring for yourself at home: 10 things to manage your health (CDC)

When can I end home isolation? (Conditions Vary)

When you can be around others (end home isolation) depends on different factors for different situations. Find CDC’s recommendations for your situation.  

When You Can be Around Others After You Had or Likely Had COVID-19 (CDC)

How do I care for someone who is sick with COVID-19 / symptoms at home?

The CDC has the most updated information on how to care for someone with COVID-19 in non-healthcare settings. Learn what to do when someone has symptoms of COVID-19 or when someone has been diagnosed with the virus. This information also pertains to people who have tested positive but are not showing symptoms.

*Note: Older adults and people of any age with serious underlying medical conditions, such as chronic lung disease, serious heart conditions, or diabetes, are at higher risk for developing more severe illness from COVID-19. People at higher risk of severe illness should call their doctor as soon as symptoms start.

Caring for Someone Sick at Home (CDC)

Testing: Can I get tested? How much does it cost?

Glacial Ridge Health System provides COVID-19 testing for individuals who, after evaluation by a provider, are felt to meet the criteria for testing.

Please remember, these guidelines from MDH continue to change as circumstances evolve with testing capacity, etc. Utilizing this guidance is to ensure unnecessary collection and testing does not use essential resources or delay processing time at the laboratories running these tests.

Patient and staff safety is and always has been our first priority. Sample collection for COVID-19 testing is completed upon provider recommendation and is done in a location well removed from patient care areas in the clinic and hospital. This procedure was put in place when testing began as another layer of protection for all patients trusting Glacial Ridge for their health care along with our employees who are caring for them.

Testing Costs

  • COVID-19 test: $138
  • Antibody test $108

Coverage of the testing cost varies by individual health insurance plans. Please check with your insurance provider for details.

How can I help in our community?

Glacial Ridge Health System has an adequate supply of personal protective equipment (PPE) – gowns, masks, personal respirators, face shields, eye goggles – currently on hand to protect our employees and patients from COVID-19. However, the global supply continues to be uncertain and we are actively taking steps to secure more supplies.

We are proactively collecting factory-made N95 and earloop masks, in addition to other PPE donations, while we continue to conserve our existing supplies to ensure our healthcare providers and patients are protected.

Many individuals and groups in our community have also generously offered to assist in our preparedness efforts by sewing reusable cloth masks. We are grateful for any donation to support our front-line caregivers and essential services staff as they screen and care for all patients – sick and well.

About Hand-Sewn Masks

Hand-sewn cloth masks are intended for patients who do not have COVID-19 symptoms and are useful in a crisis situation as a last resort to allow for prioritization of PPE where it is needed most. They may also be used to cover an N95 mask a healthcare provider is wearing to extend the time it can be worn that day. This will help conserve precious reserves of N95 masks for healthcare workers caring for patients with COVID-19 symptoms – so they can keep caring for others.

The CDC now recommends that the public wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores), especially in areas of significant community-based transmission.

A cloth face covering is not intended to protect the wearer, but may prevent the spread of the virus from the wearer to others. This would be especially important in the event that someone is infected but does not have symptoms. 

These two versions – with and without elastic – are consistent with what Allina Health and Vanderbilt University Medical Center are sharing with their community. Additionally, the CDC now has information on their website with instructions, how to wear, and how to wash.

Instructions for Hand-Sewn Masks – With and Without Using Elastic (PDF)

DIY Cloth Facemask Instructions, plus How to wear - How to wash - CDC 

Where to Donate PPE

Masks and other supplies of personal protective equipment can be safely donated at Glacial Ridge Health System in Glenwood. Please donate all unused factory-made items in their original packaging if possible. There is a clear tote at the main hospital/clinic entrance for drop-offs 8 am – 7 pm Monday – Friday, and 8 am – 2 pm Saturday and Sunday. Staff will be checking it regularly. Donations are also being collected in the clear totes at Brooten Medical Center and Starbuck Medical Center Monday – Friday 8 am – 5 pm. To arrange a donation of large quantities or items on a pallet, please call ahead. We appreciate your generosity.

If the need arises and we still have an adequate supply for our staff and patients, we may share your donations with area nursing homes and first responders. Your efforts will help make a difference to someone, where they are needed most. We’re all in this together.

Messages of Encouragement and Thanks to Villa Residents

You can also add messages of cheer with your donations that we’ll share with Ridgewood Villa tenants who have been staying in their apartments with no visitors for weeks. You can also email and we’ll share them with our Ridgewood Villa residents. Thank you for thinking of them!

Can I get a note to return to work and/or to stay at home in isolation?

The CDC advises employees to check for any signs of illness before reporting to work each day and notify their supervisor if they become ill. The CDC recommends employers do not require a healthcare provider’s note for employees who are sick with respiratory symptoms before returning to work. 

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